ctxdexSynthetic model data for learning
Customer Experience

Enterprise Customer Support Copilot

A grounded customer-support workflow combining request understanding, enterprise knowledge retrieval and operational context to produce useful responses.

Models a customer-support interaction as a complete solution workflow rather than a single model call. It combines request interpretation, optional operational context, enterprise retrieval and reranking, and grounded response generation.

Customer SupportRetrievalRerankingGrounding
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Design

This solution has one implementation design.

Full Grounded Support

Default pilot design using request planning, operational-data preparation, enterprise retrieval/reranking and grounded response generation.

How it works

4 operations and 9 activities, in the order they run. Expand an operation to see its activities.

  1. Interpret the incoming support query and form a compact execution plan.

  2. Obtain and normalize relevant transactional or operational context when available.

  3. Prepare retrieval, embed the query, search knowledge, rerank candidates and assemble context.

  4. Generate the final customer-facing response grounded in available context.

What this solution uses

For Full Grounded Support. An activity that calls a model and a service appears in both groups.

AI / model work4

  • Model PlanningInterpret and Plan RequestDefault: Ctxdex Intelligence 4 Fast
  • Embedding ModelEmbed QueryDefault: Ctxdex Retrieval 3 Embed
  • Reranking ModelRerank CandidatesDefault: Ctxdex Retrieval 2 Rerank
  • Model GenerationGenerate Grounded ResponseDefault: Ctxdex Intelligence 4 Fast

Services0

None in this design

    Application / workflow work5

    • External Tool / Application LogicExecute Operational Tool
    • Deterministic NormalizationNormalize Operational Result
    • Deterministic Query PreparationPrepare Retrieval Query
    • Local Enterprise SearchSearch Enterprise Knowledge
    • Deterministic Context AssemblyAssemble Grounded Context

    Design details

    Business unit
    Customer Support Query
    Design variants
    1
    Operations
    4
    Activities
    9
    Model-backed activities
    4
    Priced service dependencies
    0
    Application / workflow activities
    5

    Explore Scenario Economics

    Scenario Economics calculates this solution. There you can choose a compatible model or offering for each activity, set workload assumptions and volume, and change the other inputs Full Grounded Support supports.

    Open Scenario Economics →